The consumer journey was never a predictable path a marketer could anticipate. There were as many ways to approach consumerism as people are out there. Yet, in spite of that variety, there were some patterns in that consumerism that made it easier for marketers to identify key moments and engagement opportunities. There were “moments of truth” – stages that any consumer would go through in his transactions, which provided a basic layout for marketing opportunities.
Then came mobile. And all of the above exploded in literally millions of pieces. The rise of powerful smartphones change the way people consume media in a profound way. Those stages so neatly arranged in theory turned into millions of fragmented interactions that happen anytime, anywhere and, intertwined between them, are the marketing opportunities we all seek for our businesses.
The marketing scenario has thus changed and it’s up to the marketers to pick up the pieces and make sense out of them in a context where short attention span is the rule and ruler. Fortunately, Google has already shed some light in that chaotic path and found an interesting notion that some are calling “game changer”. We’re talking about micro-moments.